• Acts as the primary liaison between Management and the Collections floor
  • Demonstrates a strong sense of the larger focus of the Company and maintains an understanding of the other departments
  • Coordinates and helps facilitate communication within and between departments
  • Participates in new hire interviews as well as disciplinary meetings
  • Assists with the creation and updating of all collections materials including policies and procedures, new hire training, weekly trend reports, scheduling, etc.
  • Maintain Regulatory Compliance at all times
  • Monitors, supports, and coaches team members on a day to day basis
  • Meets or exceeds the goals set by the Collections Manager for Collection’s targets and services to clients


Job Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires “people” skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position.

Physical Demands

  • Must be able to sit for prolonged periods of time
  • Fast-paced environment
  • Coordinates and helps facilitate communication within and between departments
  • Requires working at a desk to use a phone and computer
  • Normal sight and hearing ability


  • High School Diploma or equivalent is required; college level course with an emphasis on business studies or a professional certificate is preferred
  • Excellent communication skills
  • Prior exposure to difficult collection activities and previous supervisory experience preferred
  • Strong analytical skills
  • Ability to work independently and as a team member
  • Above average computer knowledge with strong typing skills
  • A minimum of 2 years industry experience (Call Center, Collections, and/or Sub-Prime Auto) is preferred, a minimum of 1 year Collections experience required.


  • Results-Oriented
  • Decision Making
  • Organizational skills
  • Teamwork
  • Interpersonal skills and Relationship Building
  • Flexibility
  • Stress Tolerance
  • Detailed Oriented

Language Skills: English

    Previous call center experience